Return & Refund Policy

Last updated: 22 September 2026

At SnootCart, we want you to be happy with your purchase. If you are not completely satisfied with an item, please contact us so we can help.

Your right to cancel

If you are a consumer in the UK, you generally have the right to cancel an online order within 14 days of receiving your goods, without giving a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

To exercise your cancellation right, please contact us at:

Email: snootcart.co@gmail.com

Please include your order number and the reason for contacting us.

Condition of returned items

Customers may handle goods to the extent necessary to establish their nature, characteristics and functionality, similar to how they could inspect an item in a shop.

If an item has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.

For hygiene and safety reasons, certain products may be excluded from cancellation where they are sealed and have been unsealed after delivery, where applicable under consumer law.

Faulty, damaged or incorrect items

If your item is faulty, damaged, not as described, or does not do what it is supposed to do, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

Your statutory consumer rights are not affected by this policy.

Refunds

Where you are entitled to a refund, we will process it within the period required by applicable law.

For cancellations under the applicable UK distance-selling rules, refunds will generally include the cost of standard delivery. If you selected a more expensive delivery service, we are generally only required to refund the cost of the least expensive standard delivery option offered.

Refunds will normally be made using the original payment method.

Return postage

If you are cancelling an order because you have changed your mind, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to pay the return cost.

If an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, please contact us before returning it so we can provide appropriate instructions.

How to request a return

Please contact:

Email: snootcart.co@gmail.com

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Exchanges

We may offer exchanges at our discretion, subject to stock availability. Where an item is faulty or does not conform to the contract, your statutory rights remain unaffected.

Statutory rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

If you have any questions about a return or refund, please contact us.